Returns & Refund Policy

Refund Eligibility

Refunds may be granted if the product or service purchased from TORAVIONIS does not meet the agreed specifications, arrives damaged, or cannot be delivered as confirmed. Eligibility depends on compliance with the conditions listed below and submission within the stated time limits.

Time Limits

Requests for refunds must be submitted within 14 calendar days of receiving the product or confirmation of service delivery.

After this period, refunds may not be approved unless required by applicable consumer protection laws.

Return Conditions

• Items must be unused and in their original condition.
• Original packaging and documentation must be included.
• Proof of purchase (order number or receipt) is required.
• Products showing signs of misuse or alteration are not eligible.

Non-Refundable Items

Certain purchases are excluded from refunds, including:

• Customized or personalized products
• Digital downloads once accessed
• Services fully rendered with client approval
• Promotional or discounted clearance items

Refund Processing

Approved refunds will be processed within 7–10 business days after confirmation. Funds will be returned using the original payment method unless otherwise agreed.

Processing times may vary depending on your financial institution.

How to Request a Refund

To initiate a return or refund:

1. Email our support team.
2. Provide your order number.
3. Describe the issue clearly.
4. Attach photos if applicable.

Contact Information

TORAVIONIS
Website: toravionis.live
Email: [email protected]
Response Time: Within 2 business days